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Pc (b)(4).Date sent: 04/21/2023.Only event year known: 2023.Batch # 957a26 additional information was requested, and the following was received: could you please provide more details for "reload seemed to be defective"? this is the exact quote from customer¿.¿just to clarify it was the staple load that seemed to be defective.Stapler worked fine.¿ no other info was given.The closing handle wouldn¿t close.Could you please clarify if there was any physical damage found? no physical damage was found.The reload in question was the original load that comes preloaded in the device and not an additional reload.Investigation summary: the product was returned for evaluation.Visual inspection and functional testing were conducted on the returned device.Visual analysis of the returned sample revealed that the gcs40g device was received with no apparent damage and with a gcr40g reload loaded.The reload was received fully loaded with staples, with the washer uncut and with the driver's and knife recessed below the cartridge deck.The ledge of the lockout showed indentation.The device was tested for functionality with the returned sample reload and the device fired, forming all staples and cutting as intended.The cut line and the staple line were completed and the staples meet the staple form release criteria.The device lockout and the cartridge lockout were functional, and the device fired without any difficulties.As part of ethicon endo surgery¿s quality process, all devices are manufactured, inspected, and released to approved specifications.The event reported was confirmed and it is related to improper use of the device.It is possible that an attempt was made to close the device with a reload not properly loaded or with a spend reload, this condition would lock the device giving the impression that the device will not close.The echelon contour¿ curved cutter is designed with a feature that prevents closure if a used reload, no reload, or an incorrectly inserted reload is in the instrument.The used or misloaded reload module should then be replaced with a new reload or, if no reload was present, a reload should be loaded in the instrument.After following the above steps, any device which does not close either partially or completely should not be used.Please reference the instruction for use for more information.A manufacturing record evaluation was performed for the finished device batch number 957a26, and no non-conformances were identified.
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