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The device was returned and evaluated, and the customers allegations were confirmed; water tightness was lost due to deformation of switch one, and the angulation play was not confirmed but the angulation control knob felt loose or light.Additional findings include the following: the light guide lens was scratched, the distal end had a dent, the connecting tube had a dent, scratch, and wrinkle, there was low angle, the grip, control unit, suction connector, and universal cord all had a scratch.The investigation is ongoing, and a supplemental report will be submitted upon completion of the investigation or if any additional information is provided.
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