The device was received for evaluation.During functional testing, "keypad issue" was reproduced as double pressing and numbers were not appearing properly.A service history review was performed and revealed that the device has no previous service events; therefore, servicing did not cause or contribute to the reported event.The reported condition was verified.The cause of the condition was determined to be a failing keypad.The keypad requires replacement to address this issue.Should additional relevant information become available, a supplemental report will be submitted.
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