Other text: a1: updated; b3: unknown.No product was returned.We are unable to confirm the reported complaint.If the product is returned, the manufacturer will reopen this complaint for further investigation.The most probable cause for a pump to not deliver medication is a user error in setup, or that the tubing is clamped not allowing the medication to flow; however, this cannot be confirmed as no product was returned for investigation.The service history review identified an indication that the complaint was related to a service of the device outside of the review period.
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