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The manufacturing location for this product is flextronics.This site is an oem manufacturing site.Therefore, bd corporate headquarters in franklin lakes, nj has been listed in sections d.3.And g.1., and the franklin lakes fda registration number has been used for the manufacture report number.H3.A device evaluation is anticipated but has not yet begun.Upon completion of the investigation, a supplemental report will be filed.
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H6: investigation summary: 1 sample received without the lid and testing performed by using spare lid.Issue of lid will not shut was replicated and verified.A dhr review was performed, the result showed there were no issues reported like assembly difficult for the lot number reported (2257947) under this complaint.Also, a review of the ncmr¿s was performed; the result showed nothing reported for the same part number and issue throughout the previous twelve months.Investigation: according with the pictures provided from customer it can be seen the following: 1.There are no visible damages on the lid, however it can be noticed from some of the corners of the product, that the lid is not fully assembled to the base (latches not fully engage) due to warping on the edge of the base.2.The lot number 2257947 reported under this complaint was manufactured by flex on september 14, 2021.Based on this investigation and information provided (pictures and lot number), within the report, customer describes that lid does not shut when assembled.With the collected information, it can be concluded that this issue could be related to the manufacturing process since the defect in the skirt area could be caused due to rough surface in the core of one of the cavities, causing the plastic part not released in a correct form producing negative force in the plastic part avoiding the correct ejection and suffering a warpage in the top of the base, however, sample is needed in order to determine the root cause of this issue.Additionally, line clearance could have not performed properly at the time to withdraw defective pieces.Current molding process was visited by involved personnel, molded parts were reviewed; the manufacturing instructions for molding - assembly process was reviewed and compared with the current practices made by the operator and was found that process is followed as is described in the manufacturing instructions.As part of the investigation, a review of the customer complaint records was performed and the result showed that there is one additional complaint reported for the same issue and part number throughout the last twelve months, being this considered an isolated issue.As per the sample being received, an investigation could be performed, and a root cause could be determined as potential root cause: 1.End user misuse (the end user didn¿t follow the steps stated in the bd sharps collector ifu).2.Line clearance was not performed properly at the time to withdraw defective pieces.3.Incorrect handling, use, storage, transportation issues or inappropriate environment could cause deformation.Corrective action: personnel was retrained regarding workstation clearance to prevent escapes of defective pieces.Containment action: quality alert was posted to aware all the personnel involved in the manufacturing process of this product.Conclusion: based on the evidence provided from customer, this issue could potentially be related to the manufacturing process due to line clearance omission at the time to withdraw defective pieces, however, sample is needed in order to determine the root cause of this issue since this could also be related to user misuse, incorrect handling, use, storage, transportation issues or inappropriate environment that could cause deformation.
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