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Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h10 the cusa clarity 36khz handpiece (c7036) was not returned for evaluation; therefore, an evaluation of the device could not be performed.Device history record (dhr) - the dhr was reviewed and no anomalies that could be associated with the complaint incident was observed.Failure analysis & root cause - the root cause could not be determined since the device was not returned for evaluation.However, based on the reported complaint "patient received superficial burn", it is possible this complaint is due to the handpiece being connected to a cusa excel/cusa excel+ system that was powered on but not in use, and was unintentionally left beside the patient.The handpiece should have been placed on a sterile, flat, dry, nonconductive, and highly visible surface.Inadvertent contact between handpiece accessories and the patient may result in burns.However, without testing it is not possible to verify.Should the product be returned for analysis the complaint will be reopened and evaluation will be completed.This will be monitored and trended going forward.At present, we consider this complaint to be closed.
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