| Model Number |
03P6824 |
| Medical Device Problem Code |
High Test Results (2457)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
04/20/2023
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The customer observed a falsely elevated magnesium result generated on the architect c4000 processing module for one sample.(customer¿s provided magnesium normal range: 1.6 - 2.6 mg/dl) the example result was provided: original result 5.59 mg/dl, repeat result on another architect = 1.22 mg/dl no impact to patient management was reported.
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Additional Manufacturer Narrative
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An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.All available patient information was included.Additional patient details are not available.
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Event or Problem Description
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The customer observed a falsely elevated magnesium result generated on the architect c4000 processing module for one sample.(customer¿s provided magnesium normal range: 1.6 - 2.6 mg/dl).The example result was provided: original result 5.59 mg/dl, repeat result on another architect = 1.22 mg/dl.No impact to patient management was reported.
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Additional Manufacturer Narrative
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The complaint investigation for falsely elevated magnesium results included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, and field data review.Return testing was not completed as returns were not available.A review of tracking and trending did not identify any trends for the issue for the product.Device history record review for lot 46427ud00 did not identify any non-conformances or deviations with the complaint lot.The overall performance of magnesium reagents was reviewed using data gathered from customers worldwide.The patient data was analyzed and compared to an established control limit.This evaluation indicated that the patient median result is within the established control limits.Therefore, no unusual reagent lot performance was identified for lot 46427ud00.Labeling was reviewed and sufficiently addresses the customer's issue.Based on the investigation, no systemic issue or deficiency with the magnesium reagent kit, lot number 46427ud00, was identified.All available patient information was included.Additional patient details are not available.
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Search Alerts/Recalls
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