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One tapered screw-vent implant, ((b)(6)), unknown associated abutment and screw were returned for investigation.Visual/physical evaluation of the as returned product identified screw fragment inside the abutment and implant.The implant platform was damaged/fractured.Follow up attempts were made, however, the customer stated that there were no notifications of fractured screw or implant from the dr¿s notes ¿ the implant was returned due to biological failure and pain.It has been concluded that screw/implant fracture/damage might have occurred during implant removal procedures.Zimvie is not responsible for damages sustained during removal of devices and such damages are not considered as malfunctions.Dhr review was completed for the subject lot number 63613902.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 63613902 for similar events and no other complaint was identified.Review completed utilizing keywords: ¿pain¿.The customer did not submit images for the reported event.Review of appropriate documentation: documents reviewed: instructions for use ¿ tapered screw-vent® and trabecular metal¿ implants, ifu4869 rev 9 - 10/19.Information identified: warnings.Per the applicable ifu, ¿improper technique can cause bone loss, patient injury, pain and implant failure¿.Based on the investigation and risk management file review, the most likely root cause determined from the investigation was customer error ¿ improper techniques used during placement or patient factors.Therefore, based on the available information, device malfunction did not occur, and the reported event could not be verified as the exact details of event were unknown/unverifiable.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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