|
Zimvie received one (1) tsvt4h10, (imp, tsv, 4.1, 10, mtxf, mg,ha) for evaluation (images are attached).Visual evaluation / functional test was performed, and mount was able to detach as intended.No malfunction.Dhr review was completed for the subject lot number 1256694.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 1256694 for similar events and no other complaint was identified.Review completed utilizing keywords: dental : functional : does not disengage/release.The customer did not submit images for the reported event.Based on the investigation and risk management file review as per rm-00541-haz, the most likely root cause determined from the investigation were missing or confusing instructions for use and excessive torque used to place restorative component or debris stuck in implant.Therefore, based on the available information, a device malfunction did not occur.The mount was able to detach as intended.No malfunction.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.The following sections have been updated: b4: date of this report g3: date received by manufacturer g6: checked "follow-up" h2: checked follow-up type h3: changed "yes" to "no" h6: entered evaluation codes h10: added manufacturer narrative h3 other text : device was not returned.
|