|
It was reported that during a da vinci-assisted prostatectomy procedure, the system displayed non-recoverable error 297.It was noted that the illuminator light emitting diode (led) indicator was not illuminated.The customer then received phone assistance from an intuitive surgical, inc.(isi) technical support engineer (tse).A review of the site's system logs confirmed the occurrence of the non-recoverable error 297 and recoverable error 48238.The customer was instructed to disconnect the communication cable between the illuminator and the dual camera ccu (doco) and perform a power-cycle.Once the system powered back on, the customer recovered from the error fault.Following this, an external laparoscopic illuminator was connected to continue the procedure.No further issue was observed.The procedure was completed as planned with no reported patient harm, injury, or adverse outcome.
|