| Model Number |
HH-1009-00-00 |
| Medical Device Problem Code |
No Device Output (1435)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
04/13/2023
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The customer is alleging that siemens epoc device froze during patient testing.There was no report of injury due to this event.
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Additional Manufacturer Narrative
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The customer has been asked for more information and instrument files to complete investigation.The cause of this event is unknown.
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Additional Manufacturer Narrative
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Siemens has completed the investigation.The issue was able to be replicated by timing the ¿use this id¿ tap to coincide with a specific period of time while the results were being calculated.The cause of the issue is the timer used for ppid (positive patient id) was not updated to reflect a longer calculation period now required to calculate results.The consequence of a user tapping ¿use this id¿ during the specific window during calculation can lead to lost results due to the host freezing.
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Search Alerts/Recalls
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