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A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.The returned sample was visually inspected, no obvious defects were found.The ball in the drip chamber¿s check valve moved freely per specification.A submerge leak test was performed on the cassette, no leakage was observed.A console representing the current software version was used to test the sample.The sample primed and passed intraocular pressure (iop) calibration successfully.Fluid flowed from the balanced salt solutions (bss) bottle to the drain bag without any interfering.No message code appeared on the screen.Fluid was introduced to the drain bag.No leakage was found from the drip chamber, the connectors, the cassette, the drain bag, the manifold, the pump elastomer or onto the pump area of the fluidics module.Cleaning process was able to be performed after functional test was completed.The sample passed functionality.The root cause of the customer's complaint could not be established; the returned sample met specifications.No contributing factors could be identified that could cause the customer¿s experience.After the investigation of this complaint, it has been determined that this sample met specifications.In-process controls are established to ensure each final assembled cassette is verified that all required tests have been performed and all acceptance criteria are met prior to release.Quality assurance will continue to monitor customer complaints via the complaint review meetings and will take action for any future occurrences as is deemed necessary.The manufacturer internal reference number is: (b)(4).
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