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The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed, that the objective prism broken.Based on the result, we concluded that it was caused, due to the excessive force applied on the objective prism.In addition, our technician confirmed, that the suction nipple deformed, and the bending rubber dirty.However, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report "hr-rpt-0586(image failure)" and/or the risk analysis results, it was evaluated to submit mdr.
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