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Zimvie complaint (b)(4).B3: date of event: the event occurred sometime in (b)(6) 2023.The device will not be returned for analysis; however, an investigation of the reported event is in progress.Once the investigation is complete, a supplemental medwatch 3500a will be submitted.
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It was reported by the sales rep that the patient stated she was feeling pain when using stim.The sales rep directed patient to discontinue until further instruction from zimvie.Csr-- tanesha littlejohn call patient left message for patient to call back regarding pain.No product to return, no replacement product sent to the patient.Update 06/08: as per product surveillance specialist michael salvati, the patient was called regarding the pain.The patient stated that she feels a pain and a burning sensation below the skin.The patient described it as a "bone pain." the patient stated that the pain starts about 4-5 hours after starting treatment with the unit and she described the pain level as a nine out of ten.The patient stated that the pain lasts for 10-12 hours after she stops treatment.The patient spoke to the doctor and was told to continue treatment.Nothing was prescribed by the doctor.The patient stated that she has not been treating and will be seeing her doctor again in a few weeks.
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Corrections: b4 date of this report, b5 updated the product was not returned for evaluation, d3 manufacturer address and email address, d4 unique identifier (udi) number, g1 contact office, and manufacturer site, g6 type of report.Additional information: g3 date received by manufacturer, h4 device manufacture date, h6 component, investigation type, findings, and conclusions, h10 and h11.This follow-up report is being submitted to relay additional and corrected information.The device was not returned to highridge medical for evaluation.The reported event was unable to be confirmed due to limited information received from the customer.The device history record/certificate of conformance was reviewed, and no discrepancies related to the reported event were found.Root cause was unable to be determined as the necessary information to adequately investigate the reported event was not provided.If any further information is found which would change or alter any conclusions or information, a supplemental report will be filed accordingly.Highridge medical will continue to monitor for trends.
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