| Model Number |
3300 |
| Medical Device Problem Code |
Key or Button Unresponsive/not Working (4063)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/27/2020
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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This programmer was thoroughly inspected and analyzed upon receipt at our quality assurance laboratory; functional testing and baseline checks were completed.The programmer was powered on and the log file was downloaded; data review revealed that no error/fault codes had been recorded.No error or fault codes were recorded in the programmers log file and benchtop testing was unable to reproduce the behavior.An unresponsive touchscreen is a known and anticipated potential hazard that can occur during use of the device which is accounted for in device risk documentation and labeling.Boston scientific has received similar reported events where the latitude programmer screen became unresponsive to touch and a complaint review confirmed that the occurrence of harm associated with these events is low.Investigation of this behavior has not found any commonalities in the reports received.
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Event or Problem Description
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It was reported that the touch screen of this programmer became unresponsive.This programmer will be sent back, and no replacement was requested.There was no patient involvement noted.
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Search Alerts/Recalls
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