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Customer service conducted troubleshooting including verifying there was no milk backup; verifying the user was not washing or drying their tubing on the pump; verifying they user was using dry parts when pumping; verifying user was washing parts according to the instructions for use; and verifying user was using correct kit components.The customer was sent replacement parts and request of her old parts to be returned to medela for testing/analyzing.The customer was contacted by a complaint handler on multiple occasions, including in writing, to get additional information, with no response as of the date of this report.Based on the results of our internal investigation (reference number (b)(4)), it cannot be definitively concluded that the pump caused or contributed to the customer¿s mastitis.The estimated incidence of mastitis in lactating women, whether using a breast pump or not, according to published clinical literature can be as high as 33%.In fact, clinical guidelines suggest the use of a breast pump to facilitate withdrawal of breast milk during bouts of mastitis.The complaint rate of mastitis across all reported failures, across all medela breast pumps, is 0.008% for the period of january 2013 to august 2017.Mastitis is usually a benign, self-limiting infection with few consequences for the suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history of mastitis.Riordan & wambach, 4th ed.P.294: breastfeeding and human lactation.However, in this case, the mother¿s mastitis required prompt medical attention for pain relief and prescription antibiotics to avoid progression to overwhelming sepsis.
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On (b)(6) 2023, the customer alleged to medela llc that her pump in style max flow breast pump will not increase or decrease in suction.She is having an issue with her bottle and connector attaching.On 6/1/23, the customer called medela to troubleshoot her pump and stated she had mastitis and is taking antibiotics.She is using a manual pump at this time.
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