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This report is being submitted to relay corrected data, additional information and device evaluation.Correction: section e country was corrected from united states to new zealand.The following sections are being reported: b4: date of this report was updated.D9: device availability and return date were updated.E1: initial reporter country and phone number were updated/corrected.G3: date received by manufacturer was updated.G6: type of report was updated.H2: type of follow up was updated.H3: device evaluated by manufacturer was updated.H6: type of investigation codes were added: 4109, 4111 and 3331.H6: investigation findings code was added: 3252.H6: investigation conclusions code was added: 4307.H10: narrative/data was updated.Zimvie received the reported implant for evaluation.Visual evaluation of the as returned device identified the implant with signs of use, apparent minor bone / tissue attached to external threads.The implant was damaged and was fractured in the collar area.Functional testing to recreate the reported event could not be performed due to the nature of the device & event.Dhr review was completed for the subject lot number 2021030870.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2021030870 for similar events and no other complaint was identified.Based on the investigation and risk management file review, the most likely root causes determined from the investigation are missing or confusing instructions for use, clinician does not follow recommended protocol for implant placement and final seating (e.G.Does not tap in dense bone).Therefore, based on the available information, implant malfunction did occur.The reported event was confirmed with all the available information.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.
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