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The customer reported the pump was on maximum setting and it was not suctioning well.The customer is using the correct breast shield size.The customer was sent a replacement breast pump.In follow up with a complaint handler on 07/3/2023, the customer indicated that her mastitis was diagnosed by her family doctor and was prescribed an antibiotic.She indicated that she is renting a hospital grade pump that has better suction.Her mastitis is better and has just about cleared up.Based on the results of our internal investigation (reference number ca11-001), it cannot be definitively concluded that the pump caused or contributed to the customer¿s mastitis.The estimated incidence of mastitis in lactating women, whether using a breast pump or not, according to published clinical literature can be as high as 33%.In fact, clinical guidelines suggest the use of a breast pump to facilitate withdrawal of breast milk during bouts of mastitis.The complaint rate of mastitis across all reported failures, across all medela breast pumps, is 0.008% for the period of january 2013 to august 2017.Mastitis is usually a benign, self-limiting infection with few consequences for the suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history of mastitis.Riordan & wambach, 4th ed.P.294: breastfeeding and human lactation.However, in this case, the mother¿s mastitis required prompt medical attention for pain relief and prescription antibiotics to avoid progression to overwhelming sepsis.
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