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(b)(4).Date sent: 7/7/2023 b3: event year only reported: 2023 d4 batch #: unknown additional information was obtained: an internal rapid response call was held on (b)(6)2023 to discuss the g2 straight jaw issues a customer was experiencing.The generator has not been updated to the newest version of the software.When they switched back to g2 after trialing x1, they started seeing some issues.It started with not taking large bites, latching, advancing the blade but then the end effector wouldn¿t open.They would need two hands to pry the device open.There were a few repositioning of the instrument alert tones.The surgeon was not taking big bites, but she would do a double burn.They¿d advance the blade during the first burn, leave the blade out, then cycle the device for a 2nd burn, and then retract the blade after the 2nd burn was completed.The rep noticed there was a lot of built-up tissue in the joint of the jaws.He asked them to remove it, which they struggled with but ultimately got it removed.The alerts went away after the cleaning.The issue was the opening issues with the device and the overall quality.They also indicated that they would get the reposition alert a few minutes before the device would lock close.An analysis of the product could not be performed since a physical sample was not received for evaluation.An evaluation of the manufacturing record could not be performed as the required product identification number was not provided to complete the evaluation.As part of our company quality system process, all devices are manufactured, inspected, and distributed to approved specifications.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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