| Catalog Number |
MTS081115 |
| Medical Device Problem Code |
False Negative Result (1225)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
06/12/2023
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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(b)(4) complaint description ¿ one customer contacted ortho tsc to report six donor samples producing discrepant false negative and false positive results with mts abd/abd monoclonal gel card lot 010623053-06 (expiry 14nov2023) using the ortho vision mts analyzer (serial#(b)(6)).The customer had expected reactions for seven donor samples, but discrepant results were observed in various a, b and d microtubes of six samples.Donor samples: (b)(6) : expected oneg ¿ observed a 1+ reaction in d microtube; opos interpretation.(b)(6) : expected oneg ¿ observed ind(?) in a microtube and 1+ in b microtube; ¿?¿ neg interpretation.(b)(6) : expected b neg ¿ observed 0 reaction in b microtube; oneg interpretation.(b)(6) : expected b neg ¿ observed 0 reaction in b microtube; oneg interpretation.(b)(6) : expected a neg ¿ observed 0 reaction in a microtube; oneg interpretation.(b)(6) : expected a pos ¿ observed ind(?) in a microtube; ¿?¿pos interpretation.One additional sample was reported by the customer that produced valid interpretations, but reaction strength was decreased from expected when using the card lot under investigation.(b)(6) : expected a neg ¿ 1+ reaction in a microtube, repeat 3+ reaction in a microtube using same lot and 4+ using alternate lot; aneg interpretation.Customer repeated testing of four samples with a competitor¿s manual reagents in tube.(b)(6) : expected opos; opos in tube.(b)(6): expected oneg; oneg in tube.(b)(6): expected bneg; bneg in tube.(b)(6): expected bneg; bneg in tube.All donor samples were also tested using an alternate lot of mts abd monoclonal gel cards.Results were as expected for all samples using the new lot.Issue started (b)(6) 2023; reported 14jun2023.Frequency: 6 donor samples methodology used: mts gel cards with the ortho vision analyzer serial# (b)(6).Repeat testing performed using the new mts gel card lot on alternate ortho vision analyzer serial#: (b)(6) for three of the units.Reagents under investigation: mts abd/abd monoclonal grouping card lot: 010623053-06 expiry 14nov2023 other reagents competitor¿s forward typing reagents for manual tube method.Mts abd/abd monoclonal grouping card lot 010623053-04.Mts diluent 2 plus lot: md226 expiry 03apr2024 cards/cassettes storage condition temperature: as per ifu visual appearance before use: acceptable ortho tss confirmed no incorrect or erroneous results were reported as a result of this event.Additional actions taken by the customer prior to reporting issue: all reagents except diluent were changed at shift change.Qc was run on both analyzers without issue.(confirmation not provided) all patient samples that were tested during the same timeframe were verified that new patients without historical type had a repeat forward type completed and that any patient with a historical type did not have a discrepancy occur.All donor sample testing was repeated with the new mts gel card lot and met expectations.After all discrepancies were resolved with new card lot, diluents were also replaced with same lots in all racks on both analyzers.Lot under investigation, 010623053-06, was taken out of use and quarantined.New lot, 010623053-04, was put into use.Customer provided detailed document of discrepancies and retesting for ortho tsc as well as sample order reports and manual testing results for review.All documents confirmed discrepancies reported.
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Additional Manufacturer Narrative
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Report 1 of 6 investigation details: retain testing, batch record review, and complaint review by lot and master lot were completed as requested.Products retain testing was performed, and retain cards performed as expected.Mts abd monoclonal grouping card lot 010623053-06 gave expected results when tested with diluent 2 plus lot mdp221, albaq-chek lot v261055 and donors (bpos and abpos).A total of 100 retention cards were visually inspected and no defects were found.No customer return cards were received by mts for investigation.Unable to confirm customer complaint.(dra602501) batch record review was performed, and the lot met all specifications, all in-process and final release serological testing results were within specifications, including customer use ortho vision testing results.All id-mts gel cards used during in-process qc testing passed the visual check performed by the serologist.Formulation stage batch records (anti-a lot 121422039, anti-b lot 121422040 and anti-d lot 121422041) associated with this id-mts gel card lot were reviewed and no discrepancies were discovered.The equipment area use log used during production of this lot was reviewed and no conditions or actions taken were found to directly contribute to this customer complaint.There were no product nonconformances related to this lot.((b)(4)) complaint review was performed for all complaints against mts abd monoclonal gel card lot 010623053-06 through 26jun2023.One complaint was identified for the lot for the call area falseneg and related call areas.Additional review of all sublots associated with the mother bulk 010623053 was performed.No additional complaints for falseneg or related call areas were identified.No trend was identified by mother bulk or sublots.((b)(4)) quality control testing was performed on the day of testing and results were acceptable.(confirmation not provided by the customer).No patients or donors were harmed.The assignable cause of the discrepant abo results obtained is unknown.Investigation summary ¿ discrepant forward abo results for six donor samples were reported.The assignable cause of the discrepant abo results obtained is unknown.No general product failure is identified.No biased results were reported to physicians.No patients or donors were harmed.
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Search Alerts/Recalls
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