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The device identification section was updated.Relevant fields of sections d and g were updated.Section b3 was updated.The e601 module serial number was (b)(6).Calibration was last performed on 24-jun-2023 with acceptable results.The field service engineer (fse) found the customer poured the sample into a false bottom tube (fbt) which contained bubbles causing a short sample.Product labeling states: "foam, fibrin clots, or bubbles in sample types may cause pipetting volume shortage and lead to incorrect results.When loading samples, calibrators, and controls, make sure that they do not contain any foam, fibrin clots, or bubbles.Avoid the formation of foam in all sample types (specimens, calibrators, controls)." the alarm trace showed "abnormal probe sucking" and "abnormal sample aspiration" errors.These are indicators of possible poor sample quality.The investigation determined the event was due to a preanalytical handling issue (bubbles in the sample).The issue was resolved by repeating the sample and obtaining the correct result.
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