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The following fields were updated due to additional information: d10: device available for eval: no d10: returned to manufacturer on: na.Investigation summary the actual sample is unavailable for investigation.Photos are provided for verification.Pictures were received as evidence of the missing label on the box.According to the device history record review, during the manufacturing process no issues were reported for missing box labels for the lot number reported under this complaint (3095942).A review of the non-conformance material report was performed; the results exhibit no issue reported for the same part number and issue throughout the last twelve months.Based on the evidence received, the following observations have been made: ¿ there is no label placed on the box of the product.¿ it seems that the label was present in the box and that at some point it could have fallen, since the cardboard appears to be slightly torn.¿ based on the lot number reported (3095942), this product was manufactured by flex on april 6, 2023.With this information and the lot number provided, it was possible to identify within the print log report that there were label reprint events, for this reason, it is possible that a misplaced label could have occurred during the manufacturing process, which, during the loading, transport and/or distribution process it could have come loose.For this reason, a quality alert was generated in order to aware all the personnel involved in the manufacturing process of this product to ensure that the labels are correctly placed and adhered to the product box.In addition, the current manufacturing controls were reviewed and confirmed the capability to detect this type of issue (missing box label).As part of this investigation, a review of customer complaint records was performed; according to the cc¿s records, no additional complaints were received through the last twelve months for the same part number and issue being this considered an isolated event.Due to no sample being received, an investigation could be performed on basis of photo representation, and a root cause could be determined as potential root cause as below: ¿ label was placed incorrectly, so it could have come off during the shipping process.¿ omission during the labeling of the finish good box.Conclusion based on the information provided, this issue is considered as related to the manufacturing process since it is possible that a misplaced label has occurred during the manufacturing process, which, during the loading, transport and/or distribution process it could have come loose.For this reason, a quality alert was generated in order to aware all the personnel involved in the manufacturing process of this product to ensure that the labels are correctly placed and adhered to the product box.
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