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On (b)(6) 2023 received text message regarding a patient treated with clear v for a port wine stain and a photo showing an adverse event had occurred.Sciton immediately reached out to the office manager at caps who did not have treatment settings available at the time of our call but would email the settings later.Md has already put the patient on keflex and silvadene to be applied to the wound.She has also ordered the patient for hyperbaric oxygen treatments.Sciton clinical nurse advised to keep the area well occluded and protected.Once the treatment records are received, sciton informed caps to discuss the prevention in the future.Caps nurse practitioner sent the treatment records the evening of (b)(6) 2023 and sciton clinical nurse sent them to two sciton preceptor mds for recommendations.Recommendations were given to the customer to keep area clean and protected, and would likely need some additional treatments for any defect once healed.The cause of the adverse event was deemed improper settings selected by the provider.Caps nurse practitioner thanked sciton for the response and asked if we could get on a call with the providers the week of (b)(6) 2023.Updated photo of the patient on (b)(6) 2023 showed that the wound had greatly improved, no necrosis and pink granular tissue as well.On (b)(6) 2023, sciton learned that the patient delayed going in for hyperbaric oxygen treatments till the week of (b)(6) 2023 because she was at the beach all weekend.On (b)(6) 2023 sciton service engineer inspected the system, and no device related issues were found.On (b)(6) 2023, caps reported to sciton clinical nurse that the patient is doing well and improving every day.They have discontinued the keflex and silvadene, the patient is now only applying aquaphor and keeping the area covered for protection.Sciton clinical nurse also discussed treatment techniques to help eliminate potential adverse reactions in the future.
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