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Product complaint # (b)(4).Additional information: h6 component code: g07002 - device not returned.Additional information: d4 lot: the actual device batch number associated with this event is not known.The customer reports the following possible batch numbers: lot: tbbctt: mfg date: 2/11/2023, exp date: 1/31/2025.Lot: tcbald mfg date: unk, exp date: unk.In addition, a review of the batch manufacturing records for the possible batch numbers are pending.Additional information has been requested and received.Attempts to obtain the device have been made.If further details are received at a later date a supplemental medwatch will be sent.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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Product complaint # (b)(4).Additional information: d4, d9, h4: the actual device batch number associated with this event is not known.The customer reports the following possible batch numbers: lot: tbbctt: mfg date: (b)(6) 2023, exp date: (b)(6) 2025 lot: tcbald mfg date: (b)(6) 2023, exp date: (b)(6) 2025 a review of the batch manufacturing records was conducted, and no related non-conformances were identified.H3 evaluation: the products were returned for evaluation.Sample a /lot: tcbald visual inspection was conducted on the returned device.Visual analysis of the returned sample revealed that two , lot tcbald devices were returned.One device was noted with the crushed ampoule and dried formulation inside the bulb.The filter is purple in color due to contact with the formulation.The sample reveals a piercing through which a glass shard protruded in the applicator bulb.Also, a piercing in the butyrate tube is observed.Visual inspection shows that all the components of the applicator are present and appropriately assembled.Sample b / lot: unk in the other device, no crushed or piercing through was noted.The manufacturing records could not be reviewed as the batch/lot number is unknown.As part of the quality process, all devices are manufactured, inspected, and released to approved specifications.Sample c / lot: tbbctt visual inspection was conducted on the returned device.Visual analysis of the returned sample revealed that one, lot tbbctt, device was returned inside their package unopened.Upon visual inspection, no crushed or piercing through was noted.A manufacturing record evaluation was performed for the finished device batch number, and no non-conformances were identified.As part of the ethicon quality process, all devices are manufactured, inspected, and released to approved specifications.The event described could not be confirmed as the device was returned without any visual or cosmetic defect.Although no packaging defect was identified, there may have been other circumstances or issues that occurred that could not be replicated during the laboratory analysis.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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