Qn#(b)(4).Complaint verification testing could not be performed as no sample was returned for analysis.A device history record review could not be completed as no lot number was provided.Without the device to evaluate the complaint could not be confirmed and the probable cause could not be determined from the available information.Teleflex will continue to monitor and trend for reports of this nature.Other remarks: n/a.Corrected data: n/a.
Event or Problem Description
It was reported that during use, "customer explained that the outside packaging, the box, states the lma mask is for weights between 30-50 kilograms.However, the mask itself states that the weight is for 50-70 kilograms.They are willing to keep the product and use it as is, but wanted to reach out to make us aware of the potential issue.".