| Model Number |
11574100 |
| Medical Device Problem Code |
Use of Device Problem (1670)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
07/28/2023
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The operator positioned the monitor support arm above the patient table.When the operator raised the system upwards, it collided with the monitor support arm.The provided pictures show considerable damage to the support arm.The support arm is still mounted to the ceiling and no injury was communicated in this case.However, it is assumed that in worst-case scenario, such a collision might lead to a serious injury in the event large system parts were to fall and strike a person.
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Additional Manufacturer Narrative
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E1: a customer contact name and customer facility telephone number were not provided for reporting.H3, h6: initial corrective actions/preventive actions implemented by the manufacturer: siemens healthcare instructed the customer to not use the affected system until repairs are completed.User inattentiveness was the cause for the issue.No general problem has been detected for the installed base which requires an immediate action.Manufacturers preliminary analysis: it is in the responsibility of the operator to make sure that no objects are in the collision range when moving the system.There is a corresponding note in the operator manual.The operator always has the ability to stop system movement by pressing an emergency stop button.No system malfunction was determined in this case.User inattentiveness was the cause for the issue.No general problem has been detected for the installed base which requires an immediate action.If additional information becomes available, a supplemental report will be submitted upon completion of the investigation.
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Additional Manufacturer Narrative
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H3, h6: the initial report submitted on august 2, 2023, incorrectly stated that an investigation of the complaint event was to be completed when in fact, siemens healthcare has already investigated the issue and concluded the root cause of the event was user error and failure to follow the system instructions for use.There was no device malfunction.The complaint has been closed with this final statement.H3, h6: the initial report submitted on august 2, 2023, incorrectly stated that an investigation of the complaint event was to be completed when in fact, siemens healthcare has already investigated the issue and concluded the root cause of the event was user error and failure to follow the system instructions for use.There was no device malfunction.The complaint has been closed with this final statement.
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Additional Manufacturer Narrative
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Siemens healthiness investigated the complaint issue in detail.It was initially stated that the bracket of the monitor arm (dcs ¿ display ceiling support) was partially broken.According to the information available, the user pushed the monitor arm over the table and then raised the table.As a result, the monitor holder broke when the table was raised against it.Provided images show significant damage to the support arm.Because the upper arm of the dcs is fixed perpendicular to the column at the ceiling carriage it can only rotate horizontally around the column.Since no vertical movement is possible, any impact will lead to damage.As a result of the impact, the lower part of the joint that fixes the arm to the column partially broke.It was furthermore communicated that the patient table did not appear to be damaged.According to the service organization, the monitor arm was safely secured after the collision.The customer did not continue to use the system.No injury was communicated.According to the information from the service organization, the issue was solved with replacement of the affected dcs (material number 11371814).Shs internal post market surveillance does not indicate a general problem for the affected part.In general, it is in the responsibility of the operator to ensure that no objects are in the collision range when moving the system to avoid the risk of injury.This is described in detail in the system operator manual.Additionally, the operator always has the possibility to stop system movement by pressing an emergency stop button.It was also stated that the service engineer found a loose bolt at the mavig radiation protection component which is also mounted to the ceiling.However, according to the service engineer, this was not related to the described collision.All other seven bolts were still in place and there was no risk of larger parts falling.No similar issues are known.No system malfunction was identified in this case.The complaint is closed with this statement and without further measures.
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