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Blank fields on this form indicate the information is unknown, unavailable, or unchanged.Event summary: a representative of clinique st jean l'ermitage in france, informed cook on 30may2023 of an incident involving a cook® single-use holmium laser fiber (hlf-s200-hsma) from lot 15076350.Reportedly, on (b)(6) 2023, after a few minutes of use, the fiber "broke down".The customer noted that they lost time, and the fiber needed to be replaced.The replacement fiber used was also a fiber from lot 15076350.The customer was contacted to find out what was meant by the description that the fiber ¿broke down¿ and whether there were any error messages.The customer response did not answer either of these questions but instead conveyed that the procedure took place on (b)(6) 2023, they had kept the device, and that the laser unit used with the fiber was a h30 rhapsody with the serial number lth-0986-1113.The questions regarding what was meant by customer description that the fiber broke down and the question about the error codes were subsequently answered or rendered obsolete when the device was returned for inspection as the failure mode was apparent.The patient reportedly did not require additional procedures due to this occurrence or experience any adverse effects.Investigation ¿ evaluation.A document-based investigation was performed including a review of complaint history, device history record (dhr), instructions for use (ifu), and quality control procedures, as well as a visual inspection and functional test of the device were conducted.A device failure analysis was conducted as the device was returned to cook by the customer.The fiber was noted to be in two pieces.The point of separation was 27cm from the red connector hub and had a melted blackened appearance.The customer complaint was confirmed.The nature of what specifically caused the fiber to separate and present with a melted appearance was unable to be determined.A document-based investigation evaluation was performed.A review of the device master record (dmr) concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.A review of the dhr for the reported complaint device lot revealed no recorded non-conformances relevant to the failure mode.A database search did not identify any other complaints associated with the reported device lot.Based on the available information, cook has concluded that there is no evidence suggesting nonconforming product exists either in house or in field.Given the inspection procedures prior to shipment and the lack of lot nonconformances and other complaints, there is evidence to suggest that the device was made to specification.Cook also reviewed product labeling.The product ifu, [t_hsma_rev2] ¿hsma holmium laser fiber (single-use)¿ contains the following information related to the reported failure mode.¿warnings ¿do not bend fiber at sharp angles.¿ ¿precautions ¿never subject fiber optics to sharp bends in handling, use, or storage¿ ¿how supplied ¿ upon removal from package, inspect the product to ensure no damage has occurred.¿ based on the information provided, inspection of the returned device, and the results of the investigation, the cause of the failure mode was unable to be determined.Cook will continue monitoring of similar complaints and has notified the appropriate personnel of this event.Per a review of risk documentation, no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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