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H.6.Investigation summary: it was reported the needle is covered in something when just opened from the package.To aid in the investigation, one sample in an opened packaging blister and one photo was provided for evaluation by our quality team.A visual inspection was performed, the needle has dust particles adhered to the lubricant that covers the needle.The photo provided shows the sample received.No other defects or imperfections were observed.This defect could occur if, after a repair or equipment maintenance, cleaning was not effectively performed.A device history record review was completed for provided material number 305905, lot 3081120.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.There were no related quality notifications.All processes and final inspections complied with specification requirements.The sample will be shown to associates for awareness.To date, there have been no other similar events reported for this lot.Based on the investigation and with the returned sample analysis the symptom reported by the customer is confirmed.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.H3 other text : see h.10.
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