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Section d4: lot # was requested but was not able to be provided.Manufacturer's investigation conclusion: the reported event of a broken pin in the power module patient cable was confirmed via review of the submitted photo.Visual inspection of the submitted photo revealed that a broken male pin was lodged in the system controller¿s white power cable connector, which is consistent with the reported event of broken pin in the patient cable.The downloaded system controller event log file contained approximately 16 days of data (04jul2023 ¿ 20jul2023 per the timestamp), and the downloaded system controller periodic log file contained approximately 11 days of data (09jul2023 ¿ 20jul2023 per the timestamp).The data in the log files did not indicate any issues with the power module patient cable.No atypical alarms were observed in the log file.The pump maintained a speed above the low speed limit (lsl) without issue while the driveline was connected.Additional information provided communicated that patient cable was discarded and would not be returned for analysis.The root cause of the reported event could not be conclusively determined through this analysis.The lot number of the power module patient cable was not reported with the event.Heartmate 3 instructions for use section 8 ¿ ¿equipment storage and care¿ and heartmate 3 patient handbook section 6 ¿ ¿caring for equipment¿ explain how to properly care for the equipment, including the power module patient cable.Heartmate 3 patient handbook section 6 "caring for the equipment" describes how to care for and clean all equipment, including the power module patient cable.This section also explains the importance of protecting the system controller power cables from kinks, sharp bends, and repeated bending.Section 10, entitled ¿safety checklists¿, provides checklists to assist the patient in performing routine maintenance of heartmate 3 lvad, including inspecting the power module patient cables for damage.This section also informs the user to replace any equipment or system component that appears damaged or worn.The patient handbook and the instructions for use caution the user to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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