|
A non-conformance based review of the batch/lot/serial number was performed and did not reveal any potential contributing factors to the reported complaint.A manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A review for complaints reported against this lot/batch/serial number was performed.No similar complaints were reported for the product lot/batch/serial under investigation.The product under investigation is not a serviceable device.Therefore, a service record review was not performed.The product was received at the manufacturing center.The returned sample was connected to a calibrated system and was successfully recognized.A visual evaluation found the sample to have physical damage on the nitinol tip.Functional testing was unable to be performed to confirm the reported event.On july 17, 2023 the customer reported that their product could not be inserted into trocar before surgery.The customer reported event was confirmed through a visual inspection performed at manufacturing center which found a nonconforming tip.However, as to how or when it became damaged remains inconclusive.Based on the results of this investigation, the reported event was confirmed.The root cause of the reported event is attributed to a non-conforming tip.However, as to how or when it became damaged remains inconclusive.This complaint has been reviewed and based on a low occurrence rate, it is determined that no further actions are necessary at this time.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
|