| Model Number |
20030 REV 02 |
| Medical Device Problem Codes |
Erratic or Intermittent Display (1182); Image Display Error/Artifact (1304); Improper or Incorrect Procedure or Method (2017)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
06/26/2019
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The customer reported that they were experiencing intermittent images from the scope on the monitor.The customer sent images of a physical damage they notice as well.Clear damage to the fiber optic stick was visible in the images.The fiber optic cable was visually and functionally tested to confirm the physical and functional damage seen by the customer.The usage communicated by the customer was recreated in an attempt to recreate the damage.The damage could not be recreated using the same instrumentation used with the device.There was no report of patient harm.
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Additional Manufacturer Narrative
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An investigation was performed which determined that the root cause of the malfunction was due to damage to the fiber optic stick.The cause of damage to the fiber optic stick was due to apparent misuse by the customer.No patient harm was reported due to this malfunction.When this complaint was reported, uvision 360 did not consider this a medical device reportable event and therefore based on the risk of this complaint at the time of occurrence, did not report this complaint.Upon further evaluation, it was identified that this event occurred during patient use and therefore it is now considered reportable.
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Search Alerts/Recalls
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