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E1 establishment name and address: (b)(6).The device was returned and evaluated, and the customer¿s allegation of a compromised image was confirmed.Additional issues were identified during the device evaluation: the image had a stain due to damage to the image guide bundle, the connecting tube had a wrinkle, the bending angle in the up direction did not meet the standard value due to wear of the angle wire, and the connecting tube had a dent.The foreign material found has been attributed to insufficient cleaning.The customer was unable to provide any cleaning, disinfecting, or sterilizing processes.It was unknown if the device was cleaned, disinfected, and sterilized before it was sent in for repair.It is unknown if the customer has any idea when the foreign material adhered to the endoscope or what the material was.It is unknown if there was a delay in the start of the precleaning or abnormalities in the accessories used for reprocessing.It is also unknown if the customer flushed the air or water nozzle with water and air and wiped or brushed the air or water nozzle with clean, lint-free cloths, brushes, or sponges.Lastly, it is unknown if the customer flushed the air/water nozzle channel with the detergent solution or presoaked the endoscope in the detergent solution.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the foreign material could not be identified nor the root cause of it.The event can be detected/prevented in accordance with below ifu.Inspection method is described in the operation manual maf-tm/gm chapter 3 preparation and inspection.Prevention method is described in the reprocessing manual in maf-tm/gm chapter 8 cleaning, disinfection, and sterilization procedures.Olympus will continue to monitor field performance for this device.
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