|
A1: patient identifier: no patient involvement.A2: age & date of birth: no patient involvement.A3: patient sex: no patient involvement.A4: weight: no patient involvement.A5: ethnicity: no patient involvement.A6: race: no patient involvement.D6a: implanted date: device was not implanted.D6b: explanted date: device was not explanted.E1: phone number: requested, unknown.E3: occupation: central complaint vigilance analyst.The actual device is not available for return; therefore, the actual condition of the actual sample was unable to be determined.Retention samples were visually inspected and confirmed free from any tilted cannula, bent cannula, or damage on cannula that might lead to the complaint.A total of five (5) complaints were received from the previous two (2) fiscal years to the present for the same issue where the cause was not identified related to our product and production process.The root cause of the complaint could not be identified to be related to our production or process.A review of the product's lot history file revealed no issues that were encountered during the production of the reported lot and the retention samples met the required specifications.Our cannula is supplied with raw material that complies with iso 9626, particularly on stiffness and breakage.The retention samples were confirmed visually in good condition.Simulation was conducted on the samples wherein the needle did not break even after 40 times bending which indicates that our needles have high resistance to breakage.We have an online and in-process visual inspection to check bent or damage to the cannula that might lead to a complaint.Terumo medical products (tmp) (importer) registration no.2243441 is submitting this report on behalf of terumo (philippines) corporation (manufacturer) registration no.3003902955.
|