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It was reported that, when the care provider attempted to plug in the emergency backup battery (ebb) into the controller, the connection did not fit.Upon inspection, a bent pin was found on the right side of the ebb.A new ebb was used.
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A1-a4: there was no patient involved in this event.The pma# provided is associated with the device¿s most recent approval.Manufacturer's investigation conclusion: the reported event of a bent pin on a backup battery was confirmed.The heartmate 11 volt li-ion backup battery (s/n: (b)(6)) was returned for analysis.Visual inspection confirmed a bent pin (const_lcs_pwr).An attempt was made to connect the battery to a test controller; however, the bent pin prohibited the connection.The pin was straightened in order to undergo functional testing.The battery passed testing without issue.The backup battery was connected to a mock circulatory loop and was able to operate a pump with no alarms active.No alarms were associated with the reported event.Multiple attempts were made to obtain additional information from the customer regarding the event; however, no additional information was provided.The root cause of the bent backup battery pin was unable to be conclusively determined through this analysis.Battery inspection data was reviewed for the 11v backup battery, serial number (b)(6), revealing that the battery passed all inspection testing.The battery was shipped to the customer on 24may2023.The heartmate 3 instructions for use (rev.C) section 2, entitled ¿system operations¿, describes the backup battery installation process.Section 5, entitled ¿surgical procedures¿, also explains how to properly install the backup battery in the system controller.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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