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This issue was previously reported under mdr number 1628664-2023-00002 under the same suspect medical device but an incorrect manufacturer name, city and state.Completed information for section a1 patient identification: (b)(6).A review of the instrument logs found the following error codes were generated around the time the sample in question was processed: 0302 unable to process test, hardware failure or the user pressed stop.3350 unable to process test, aspiration error for (pipetter) at (sh sample).3368 aspiration error on liquid level sense board (0), shape conform score.The customer calibrated the sample probe as instructed/suggested to resolve the issue.The sample arc, probe was deemed the likely cause for the false elevated troponin results.Labeling was reviewed and provides adequate information regarding the troubleshooting of erratic/discrepant results.The instrument service history review revealed no additional service tickets associated with discrepant/erratic results.A review of historical data found no non-conformances related to the current complaint.A review of tracking and trending for the arc, probe did not identify any trends.A review of the scorecard identified no similar issues related to the architect i1000sr or likely cause parts as described.Based on the investigation, no systemic issue or deficiency for the architect i1000sr processing module, sn (b)(6) or arc, probe was identified.All available patient information was included.Additional patient details are not available.
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