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The device cannot be returned.Thus, a proper device analysis could not be completed, nor the reported issue confirmed.It was stated by the customer that there was no damage noted to the device during preparation for use.Based on the information provided, the risk assessment for the lucia product, and based on our experience we have determined that the following factors may have cause or contributed to the damaged haptic is but is not limited to: lens placement technique, loading strategy, accessory device support, poor handling during folding and inserting.Risk assessment has been reviewed within the technical file for the three-piece hydrophobic lenses.Risk assessment identifies the implantation of an unstable iol to be caused by insufficient resistance against the compression force in the capsular bag.This is seen as normal as that may result in an additional surgery because of impaired vision.This is considered as a serious risk.The likelihood of occurrence is estimated to be occasional.This risk is deemed as acceptable.The device history records were reviewed and there were no non-conformities or deviations noted during the manufacturing of the lens that would have caused or contributed to the nature of this complaint.Additionally, our lenses are 100% inspected before they leave our manufacturing site.Therefore, we are confident that the lens was processed per standard operating procedures and inspections and met all criteria for release.
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