| Model Number |
80014-001 |
| Medical Device Problem Code |
Electrical /Electronic Property Problem (1198)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
09/14/2023
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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Customer care received a service required notification on the helpline queue.Customer care called the patient who said he received two alerts.There was no patient injury or adverse event.However, the service required event code indicates a wcd system issue that if it were to recur could result in the wcd failing to provide needed therapy.
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Additional Manufacturer Narrative
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Returned t/c passed weight, safety, and eit.The returned monitor was tested at benchmark and passed both isl (safety) and eit (performance) testing.The returned device passed all field return tests and inspections.The reported condition was not able to be replicated.There is no indication of a product malfunction.Will continue to trend for future occurrences.
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Search Alerts/Recalls
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