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Siemens was informed of an incident with the luminos drf max system.A patient was brought into the examination room in a wheelchair.The patient table was in 90-degree position, with the footrest attached.The patient had difficulty getting onto the footrest and held onto the handgrip strip.Due to his weight the handgrip strip detached on one side, and the patient fell.The patient suffered some skin abrasions and bleeding, but no bone fractures.This injury is considered a minor to moderate injury.It is assumed that in worst case a serious injury might be the outcome should the issue recur.
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H3, h6: the described issue was investigated in detail.It was initially described that a patient was brought into the examination room in a wheelchair.The patient table was in 90-degree position, with the footrest attached.The patient had difficulty getting onto the footrest and held onto the handgrip strip.Due to the patient¿s weight, the handgrip strip detached on one side, the patient fell, and suffered bruises.The service engineer found no defects on the rail of the patient table to which the handgrip strip was attached or on the fixing mechanism of the affected part.The service engineer assumed that the handgrip strip was not attached tight enough on one side because one of the clamps was found to be bent.However, this was not confirmed by the user.The affected handgrip strip was requested as complaint part, but due to a misunderstanding the affected part was scrapped and was therefore not available for investigation.It is described in the operator manual to ensure that the patient handgrip strips are tightened before use.In general, this handgrip strip provides additional protection for the patient¿s hands when the tabletop moves.The handgrip strip is not intended to be used to pull yourself up, as the maximum permissible load is 20 kg.The affected handgrip strip (material number 10307466) was replaced on site.No further issues were communicated.Siemens healthcare internal post market surveillance does not indicate a general problem for the affected part.Based on the available information and images, no system malfunction was identified.The complaint is closed with this statement and without further measures.
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