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Product complaint # (b)(4).H6 component code: g07002 - no device problem found.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon inc, or its employees that the report constitutes an admission that the product, ethicon inc or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.H3 investigation summary: the product was returned for evaluation.Visual inspection and functional testing were conducted on the returned device.Visual analysis of the returned sample revealed that five packets that pertains to product code 8558h were returned for analysis.Upon initial inspection, of the samples, no external damages were observed on the packet.In order to evaluate the conditions of the returned samples, the packets were opened, and no defects were detected.The swage and attachment area was noted to be as expected.The sutures were dispensed without problems and examined along the strand to detect any issue related no defects were observed during evaluation.A functional test was performed using instron equipment, and the pull force results were above the minimum requirements.The event described could not be confirmed as the device performed without any defect noted.It should be noted that as part of our quality process, each batch is randomly inspected and functionally tested during manufacturing to ensure the device meets the required specifications prior to shipment.There may have been other circumstances or issues that occurred during the use of the device that we were unable to duplicate during our laboratory analysis.Additional information was requested and the following was obtained: dr.Chung while he was in a case that the same 3-0 prolene style broke while they were suturing the graft.While he was explaining the event to me he was using the same size suture and it broke again.Gave him a different lot number and we had no problem then.Additional information requested: - event/procedure date and name? unknown - please confirm the quantity of sutures that "were breaking off during the case" based on e-mail response it is unknown - when was the needle detached/pulled off from the suture (in the package, during removal from package, during handling prior to use on patient or during use on the patient)? please specify for each of the involved devices.Per email response it was breaking during graft preparation.It was also mentioned that "they are rerunning the box that has 16 sutures left.They are saying the rest of the sutures had issues of breaking off": based on email response it is unknown - are these events part of the initial complaint or different events? if part of the same complaint, please confirm the quantity involved.- please provide the source or name and title of external person providing answers to follow-up (external person submitting answers to sales rep) per e-mail madeline chu (cardiac service line specialist).A manufacturing record evaluation was performed for the finished device, and no non-conformances were identified.
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