| Catalog Number |
VYNB |
| Medical Device Problem Code |
Mechanical Problem (1384)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
03/16/2023
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The customer called and reported that the uss fell from the fpv, caught by and hanging on the cable.After installing the uss again, the vyntus body cabin showed the following boot results "blue/orange blinking led strip" and the error message "communication, device not found.
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Additional Manufacturer Narrative
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On 8.Sept.2023 during a complaint search it became evident, that this complaint is a similar complaint to the reportable complaint (b)(4).The reporting decision was updated accordingly.Remote troubleshooting with the customer was performed.It appeared that the uss interface cable was damaged when uss fell off of the fpv block.The customer replaced the cable and the system worked again as specified.The capa investigation identified the following root cause: misuse of the uss as a ¿handle¿ to change the support arm position instead of using the proper handle of the vyntus body support arm or the support arm itself.This misuse loosens the mechanical connection between the uss and the fpv so it becomes insufficient to hold the uss in place.
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Search Alerts/Recalls
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