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Other, other text: g1,2 email is: regulatory.Responses@icumed.Com.One (1) photo and one (1) video were provided by the customer which were used to conduct the device analysis since the physical unit, by the time this investigation was being documented, had not been received at the investigation site.Results: the photo shows a gripper plus safety huber needle inside a biohazard bag, the y-site is observed, no damage or dysfunctional conditions are observed.The video shows an unknown tubing set connected to the y-site of the gripper unit, in the video the user is observed attempting to remove the extension set from the gripper y-site, the user appears to be applying force to separate them but is unsuccessful.The reported failure mode, damage, was not confirmed.Functional testing: no product has been received to conduct a functional test.No other analysis was performed.Based on the photo and video no damage or fault can be identified.A device history record (dhr) review showed there were no discrepancies or non-conformances during the manufacturing of the reported lot number.If the product is returned the manufacturer will re-open the complaint for further device analysis.
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