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Updated fields: b4, d9, g3, g6, h2, h3, h4, h6 ( type of investigation, investigation findings, investigation conclusion), h10 a getinge field service engineer (fse) checked and found that the shuttle value (x1) was completely out of atmospheric.A calibration attempt had been unsuccessful, therefore, it will be necessary to replace the pneumatic interface module (pim) and make a new calibration at the act of installation.Fse stated that the customer did not give any response regarding the budget sent so the device is not repaired.As of now the investigation is closed, if any new information received in future related to part replacement will reopen the complaint and update it.
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