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Zimmer biomet complaint number (b)(4).Zimvie received one (1) iipdtul, (internal connection universal placement driver tip - long) for evaluation.Visual evaluation / functional test was performed, stuck inside returned implant and cannot be disengaged.Dhr review was completed for the subject lot number 1241843.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 1241843 for similar events and 1 other relevant complaint(s) was identified.Review completed utilizing keywords: dental : functional : does not disengage/release.Based on the investigation and risk management file review , the most likely root cause determined from the investigation was the clinician does not follow the recommended guidance for usage in surgical manual therefore, based on the available information, a device malfunction did occur.The driver is stuck inside returned implant and cannot be disengaged.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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