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Manufacturer's investigation conclusion: the reported event of the patient having backup battery faults active was confirmed via visual analysis of the returned product and via analysis of the log file.The heartmate 11 volt lithium ion battery (serial number (b)(6)) was returned and evaluated at abbott and a log file was downloaded.The downloaded event log file from the test system controller contained data spanning an unknown amount of time due to the system controller not being set to the correct date and time.The log file captured intermittent atypical backup battery fault alarm active due to a backup battery circuit fault and remained active until the last event.Additionally, the downloaded controller event log file from the returned system controller with the test battery (serial number (b)(6)) contained relevant data spanning approximately 20 minutes on (b)(6) 2023 (8:08 - 8:28).The log file captured intermittent atypical backup battery fault alarm active due to a backup battery circuit fault.The alarm did not affect pump operation while external power was connected to the controller.During the evaluation of the 11v backup battery (serial number: (b)(6), a backup battery fault alarm was active, coincident with a replace backup battery visual indicator active on the controller and system monitor.The controller was disconnected from external power and the backup battery was unable to support the pump.Circuit analysis of the printed circuit board (pcb) revealed that an atypical output voltage was measured coming out of component (integrated circuit (ic) chip) u5, despite having proper input voltage, indicating that the component was not operating as intended.The root cause of the reported event was determined to be an electrically compromised component on the pcb of the battery; however, the root cause of the electronically compromised component could not be determined through this analysis.The heartmate 11 volt lithium ion battery (serial number:(b)(6)) was accepted in storage location on (b)(6) 2023 and inspected per material document.Heartmate 3 instructions for use section 7- ¿alarms and troubleshooting¿ and heartmate 3 patient handbook section 5- ¿alarms and troubleshooting¿ explain how to troubleshoot the system controller, including backup battery fault alarms.Heartmate 3 patient handbook section 2- "how your heart pump works" explains that the backup battery inside the backup system controller is charged only when the backup system controller is connected to power.It takes up to 3 hours to charge the 11 volt lithium-ion backup battery inside the backup system controller.Heartmate 3 instructions for use section 8 entitled ¿equipment storage and care¿ and heartmate 3 patient handbook section 6 "caring for the equipment" describes how to care for and clean all equipment including the system controller power cables and power cable connectors.Heartmate 3 patient handbook and heartmate 3 instructions for use (ifu) caution users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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