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Product complaint #: (b)(4).Additional information: h6 component code: g07002 - device not returned additional information has been requested and received.Attempts to obtain the device have been made.If further details are received at a later date a supplemental medwatch will be sent.What is the lot number? unk ¿ was the drain inadvertently broken into two or more pieces? or did the user cut the drain to achieve drainage? unk ¿ two products were reported to be involved but the event description suggests that only one drain was cut off.Please clarify how many drains were involved in this case, and how many drains were cut off.Two products were broken in this case.¿ if two drains were involved but only one was cut off, please clarify if there any product quality issues regarding the second drain.Two products had the same isssues ,which were broken in this case.¿ how was the case completed? unk ¿ please perform and document the follow up attempt for product return.We regularly contact with sales rep about the device returning.Note: events reported via: mw# mwr-24082023-0001468509 mw# 2210968-2023-07427.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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