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Product complaint # (b)(4).Investigation summary; consignment vhn tower at [hospital] (b)(6).Serial no (b)(6).) remains functional.It connects to the intra-operative imaging c-arm via bnc cable & luna box.Rep was able to direct import images from c-arm to vhn tower as per standard procedure.The quality of the images following the transfer direct import since the most recent vhn update on (b)(6) 2023 was noticeably over-exposed, hiding critical anatomical landmarking data points required to carry out the use of the software.The images appear different to they do on the c-arm screens as seen in attached photos with this form.The surgeon was able to carry out the remaining surgery.Photos were provided for review.See attachment "vhn1.Jpg, vhn2.Jpg, vhn3.Jpg, vhnoph.Jpg".The investigation was able to confirm the reported allegation.The vhn r&d team investigated the issue and it appears there was some type of object or soft tissue causing the poor image quality transfer.No issues were detected with the software.The need for additional corrective action is not indicated.Additional complaint information monitoring for potential safety signals will be conducted through complaint trending as part of post market surveillance.Device history lot a manufacturing records evaluation (mre) is not applicable for software.This report is being submitted pursuant to the provisions of 21 cfr, part 803 (and/or part 4, as applicable).This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by depuy synthes, or its employees that the report constitutes an admission that the product, depuy synthes, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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