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The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the ocular cover glass cloudy (not clear view).Based on the result, we concluded that it was caused due to the moisture condensation in the ocular cover glass.In addition, our technician confirmed that the insertion flexible tube cut, the screen mask dirty, the operation channel (primary) resistance, and the bending rubber discolored; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report ""hr-rpt-0586(image failure)"" and/or the risk analysis results, it was evaluated to submit mdr.
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