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Zimvie received one (1) phd03n, (narrow standard large hexed driver, 24mm) for evaluation.Visual evaluation was performed, the hex drivers tip was fractured.Fractured tip not returned.Dhr review was completed for the subject lot number 1250517.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 1250517 for similar events and no other complaint was identified.Review completed utilizing keywords: ¿dental : functional : fracture¿ the customer did not submit images for the reported event.Based on the investigation and risk management file review as per rm-00291-haz, the most likely root cause determined from the investigation was the material selection was not adequate to withstand recommended torque values.Therefore, based on the available information, a device malfunction did occur.The driver¿s tip was fractured.The reported event was confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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