MAUDE Adverse Event Report: ASCENSIA DIABETES CARE US INC. CONTOUR® NEXT GEN; BLOOD GLUCOSE METER

Model Number	9658
Medical Device Problem Code	Missing Test Results (3267)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Date of Event	10/05/2023
Type of Reportable Event	Malfunction
Event or Problem Description
An advocate called on behalf of the customer to report that one of their blood glucose readings was not stored in the memory of the contour next gen meter.There was no allegation of an adverse event.The advocate was advised to return the device for evaluation.A replacement meter kit was sent to the customer.
Additional Manufacturer Narrative
The patient/family (a1) was the initial reporter (e1), so personal information was not entered.No information was captured in sections a2 and a4 as the customer's age and weight were not provided.
Additional Manufacturer Narrative
The customer did not provide the device for evaluation.Therefore, an in-house testing was performed with the in-house contour next gen meter and in-house contour next test strips, using blood sample, which gave a satisfactory performance.The blood glucose readings obtained with the in-house testing were properly stored in the meter's memory.Additionally, the device history record was reviewed for the suspected contour next gen meter with serial # (b)(6), and no manufacturing anomalies were found.
Additional Manufacturer Narrative
Udi related data quality updates only: sections d1 (brand name) and d4 (catalog #, lot # and udi #) have been updated.The contour® next gen meter does not have an expiration date.Therefore, no information was captured in section d4 (expiration date).The warranty period of the meter is 5 years from the date of the original purchase.

• Brand Name: CONTOUR® NEXT GEN
• Common Device Name: BLOOD GLUCOSE METER
• Manufacturer (Section D): ASCENSIA DIABETES CARE US INC.; 100 summit lake drive; valhalla NY 10595
• Manufacturer (Section G): PT PHC INDONESIA (REGISTRATION #: 3009204541); kawasan industri mm2100; blok o-1; cikarang barat bekasi, jawa barat 17520 ; ID 17520
• Manufacturer Contact: shweta gulati ; 100 summit lake drive; valhalla, NY 10595 ; 9142361830
• MDR Report Key: 18022239
• Report Number: 1810909-2023-00231
• Device Sequence Number: 12396534
• Product Code: NBW
• UDI-Device Identifier: 00301939658011
• UDI-Public: (01)00301939658011(17)231031(10)DM01S245P(21)9658-1270525
• Combination Product (Y/N): N
• Initial Reporter Country: US
• PMA/510(K) Number: K193407
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Serviced by Third Party (Y/N): Unknown
• Reporter Type: Manufacturer
• Report Source: Consumer
• Initial Reporter Occupation: Other
• Remedial Action: Replace
• Type of Report: Initial,Followup,Followup
• Report Date (Section B): 04/25/2025

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Lay User/Patient
• Device Model Number: 9658
• Device Catalogue Number: 90002904
• Device Lot Number: DM01S245P
• Was Device Available for Evaluation?: No
• Is the Reporter a Health Professional?: No
• Type of Report(Section G): Initial
• Initial Date Received by Manufacturer: 10/05/2023
• Supplement Date Received by Manufacturer: 02/28/2024; 04/25/2025
• Initial Report FDA Received Date: 10/27/2023
• Supplement Report FDA Received Date: 03/11/2024; 04/25/2025
• Was Device Evaluated by Manufacturer? (Y/N): Yes
• Date Device Manufactured: 04/05/2022
• Is the Device Labeled for Single Use? (Y/N): No
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Usage of Device: Unknown
• Patient Sequence Number: 1
• Patient Sex: Male