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The device was returned to olympus for evaluation and the customer's allegation was not confirmed.The device evaluation found that the channel tube leaked, there was no angulation when the knob was turned, there was a serious watermark in the image, switch 1 and 2 did not work due to switch box corrosion, a worn protector, a cracked light guide tube, and a scratched insertion tube.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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This report is being supplemented to provide additional information based on the legal manufacturer's investigation.A review of device history record and historical complaints analysis was conducted and no deviations that could have caused or contributed to the reported issue were identified.Based on the results of the investigation, the root cause of the no image was the user was handling the device, channel tube leaked, which led to water invasion of the device.Accordingly, electronic parts were influenced.The event can be detected/prevented by following the instructions for use which state: ¿important information ¿ please read before use warnings and cautions: caution ·turn the video system center on only when the videoscope cable is connected to both the video system center and the electrical connector on the endoscope.In particular, confirm that the video system center is off before connecting or disconnecting the videoscope cable from the electrical connector on the endoscope.Failure to do so can result in equipment damage, including destruction of the ccd.Precaution for disappeared or frozen endoscopic image; warning follow the precautions given below when handling the instrument.Otherwise, the endoscopic image may disappear unexpectedly or the frozen image may not be restored during the examination.3.6 inspection of the endoscopic system inspection of the endoscopic image 3.While observing the palm of your hand, confirm that the wli and nbi endoscopic image is free from noise, blur, fog, or other irregularities.4.Angulate the endoscope and confirm that the wli and nbi endoscopic image does not momentarily disappear or display any other irregularities.Chapter 5 troubleshooting if the endoscope is visibly damaged, does not function as expected, or is found to have irregularities during the inspection described in chapter 3, ¿preparation and inspection¿, do not use the endoscope.Contact olympus.Some problems that appear to be malfunctions may be correctable by referring to section 5.1, ¿troubleshooting guide¿.If the problem cannot be resolved by the described remedial action, stop using the endoscope and send it to olympus for repair.Olympus does not repair accessory parts.If an accessory part becomes damaged, contact olympus to purchase a replacement.¿ olympus will continue to monitor field performance for this device.
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